There are 10 steps to creating an online memorial

12 February 2021

1. Prepare all of the memories you want to upload.

2. Register for a free account on Memories.

3. Create a memorial. 

4. Add profile and cover photos.

5. Change privacy settings.

6. Add photos, videos and life stories.

7. Adding key life events.

8. Invite others to contribute to the memorial.

9. Add a virtual tribute to the page.

10. Change user permissions.

STEP 1: Prepare all of the memories you want to upload

Grieving the loss of a loved one can be extremely difficult. Yet there's something about building their online memorial which feels therapeutic and can help ease the pain.

Before you start your online memorial, we encourage you to collect all the photos, videos and memories you plan to use in one place. Which memories represent your loved one the best, or provoke feelings of nostalgia? These questions will help you identify what to add to the memorial.

If there are many photos that are only in physical form, you can easily digitize them using the in-built photo scanner on the Memories mobile app. Of course, you can also take a photo of the memory and add that to the memorial.

STEP 2: Register for a free account on Memories

Memories helps you capture life stories all in one place, which you can access via mobile app or website. To get started, sign up for a free account.

  • If you are on the Join Memories page, enter your details and click Register

  • If you are on the sign-in page, click the Register link at the bottom.

    Once you confirm you are on the Register page, complete the following steps:

  1. Enter your first and last names.

  2. Then create a username — this can be your email address.

  3. Create your password.

  4. Click the Register  button. You can also sign up using your Facebook, Google or Apple account.

*Make sure you enter your email address correctly as you will need it to verify your account and reset your password if you forget it.

STEP 3: Create A Memorial Timeline

Once you sign up, we create a Timeline for you. To create an online memorial for someone else, you'll need a separate memorial Timeline. Here's how to make one.

On your Timelines screen, click + Start a Timeline.You'll see the create a Timeline page. Make sure A memorial is selected at the top, then fill out each section to start building the online memorial.In the box titled Add an introduction, you'll see some standard text. This will display on the memorial unless you change it. We recommend that you write your own brief introduction of the loved one who has passed away.

Enter their birthdate into the Date of birth field. Next to this, you will see the word Present. Click on the pencil beside it to add the Date of passing — the day your loved one died.

Under Default Timeline display options, choose to order the life events in the memorial with the newest Memory at the top and the oldest at the bottom (the default setting), or from the oldest Memory at the top to the newest at the bottom.

STEP 4: Change privacy settings

At Memories, privacy is our priority. Rest assured that you are in full control of the privacy settings for the online memorial you're creating.

You can make the memorial private so that only you or the people you share it with can see it. You can also control whether people can comment on the memorial or not.

To do this, move the switches to turn on or off each of the privacy settings.

To get back to these settings at any time, click the gear icon at the top-right of the memorial.

STEP 5: Add Profile and cover photos

  1. On the memorial, click the camera icon on the bottom-right of the profile image space.

  1. Click My Device on the left to select the source of your image, or drag the photo from your computer, and drop it onto the page. Alternatively, click the social media icons on the left to add a photo you've already saved to another online service.

  2. Crop the Profile photo to fit the space. Click and drag the edges of the square, or click on it and move it, to capture the part of the image you want to include.

  3. Click the Save button to save the new Profile photo to the memorial.

STEP 6: Add a Memory - photos, videos and life stories

Next, add a Memory in the form of a photo or video to the memorial.

  1. Click + Memory on the memorial page.

  2. Click the + button to add media.

  3. Add a description of the item you've added, or your memory of your loved one at that moment.

  4. Add the location where the moment took place. This field links to a database of locations, so as you begin to type, you'll see a dropdown of options to choose from.

  5. Enter the date on which the photo or video was taken. If you don’t recall the exact date, just put in the month, or even just the year.

  6. Save the Memory by clicking the + Add a Memory button.

STEP 7: Add Key life events

Sofia is your personalised digital biographer. She's currently only at work on the website, but she's here to help you every step of the way.

If you need help with anything, click on the Need Help? button at the bottom-right of the memorial screen.

You'll see a list of things Sofia can help with, one of which is Key life events. These include occasions such as wedding anniversaries, birthdays, and other custom milestones. Key life events let you highlight the life-changing moments that your loved one experienced.To add a Key life event, simply:

  1. Click the +Memory button (near the bottom of the page).

  2. Choose Life Event and applicable sub-category.

  3. Add media (photo, video or even PDF), provide a description and the date. 

  4. Lastly, click the +Add Life Event to finalize and save.

STEP 8: Invite others to contribute to the memorial

Once you have added Key life events and Memories for your loved one, you can invite others to visit or contribute to the memorial. You can do this in 2 ways:

  1. Share the memorial through social media using the share button: the arrow at the top of the memorial screen. With this method, visitors will be able to see the memorial, but not add comments or Memories to it.

  2. Invite others using the share link, or by inviting them through Memories if they are already members. When you invite people from here, they can contribute comments and Memories to the memorial. Here's how to do it.

To share the memorial through social media, click the Share button at the top-right of the Timeline screen.

You can share it directly on your social media accounts, or click the Copy Link button to share it through Messenger, SMS or email.

Alternatively, click the Copy to clipboard link, then paste the link into a messenger service like Whatsapp, SMS or email. 

When your contact receives that link and clicks on it, they will see the screen below. Once they register a free account or sign into Memories, they will be able to see the memorial you've created. We require everyone to sign in for security reasons and to avoid spam and inappropriate content.

STEP 9: Add a virtual tribute to the page

Memories offers an online gift store where you can order items such as memorial gifts.

Family, relatives, friends and acquaintances all have the option to send a gift to grieving family members, whether or not they can comment and add Memories to the memorial.

You, too, can leave a virtual gift on your loved one's memorial.

  • Click the gift button at the top-right of the memorial screen.

  • Browse our online store for virtual gifts.

  • Once you've made your choice, proceed to the checkout. If you choose a virtual gift, be sure to select the memorial you want to post that gift to. The gift will then be delivered, but it will also be featured on that memorial for 14 days.

Watch the video on virtual gifts here.

To leave a physical gift:

  • Click the Send a gift button under your loved one's name on the memorial screen.

  • Browse our online gift store to select to send as a physical gift.

  • Once you've made your choice, proceed to the checkout.

STEP 10: Change user permissions

You can change an invited person's ability to use the memorial whenever you like. Click on the Profile photo at the top-right of the memorial page.

Click on Manage contributors in the dropdown menu.

There are 3 levels of access as follows:

  1. Admin This access level gives the person full access to edit Memories, photos, and Profile descriptions, and invite others to the memorial.

  2. Contributor This level lets the person view and add Memories and comments to the memorial.

  3. No Access This person has no access to the memorial.

As soon as you choose a level of access for a person, that level will automatically apply.